Doserly
Doserly Support
Get help with the Doserly app, report a problem or suggest an improvement. Choose the contact below that matches your question so your message includes the information needed to understand it.
App help and feedback
Email support@doserly.com for app issues, account access, subscription questions, bug reports, feedback and feature requests. Our FAQ covers common questions about tracking, reminders and app features.
Before you contact support
For an app problem, check whether an update is available and try closing and reopening the app. For reminder issues, check the app’s notification permissions and your device’s Focus or Do Not Disturb settings. Avoid deleting the app or its data as a troubleshooting step unless you have confirmed how your records will be preserved.
When you email, describe the problem without including private health information:
- Your device model, operating system version and Doserly app version, if available.
- What you were trying to do, what happened and what you expected to happen.
- The steps that reproduce the issue and whether it happens every time.
- For account questions, write from the email associated with your account when possible. Never send passwords, verification codes or payment card details.
- Do not send medication names, doses, lab results, health records or screenshots containing sensitive information. Describe the affected feature in general terms.
Privacy and account deletion
Email privacy@doserly.com for privacy questions, data rights requests and account or data deletion help. The app policy hub contains the privacy policy, terms and related disclosures.
Corrections to a guide
If you find an inaccurate statement, a broken reference or a translation problem, email support with the page URL, the passage in question and a supporting source if you have one. You do not need to share your medical history to report an error.
Health questions and emergencies
Doserly support handles product and website questions. For treatment decisions, side effects or changes to a prescribed routine, contact your healthcare professional. Support is not an emergency service; if you may be experiencing a medical emergency, call your local emergency number instead of waiting for an email response.