Version: v1.3Effective Date: October 20, 2026Operator: Viking Media Labs Inc., a Canadian corporation operating DoserlyMail: 72 Victoria St S, Kitchener, ON N2G 4Y9, Canada

Overview

For app help, contact support@doserly.com. In a saved AI report, tap "Report a problem with this content" to flag concerning or inaccurate output in-app; you can also email support@doserly.com. Include the app version, device type, and a brief description. Send health details or screenshots only when needed, and redact unrelated sensitive information.

For privacy access, correction, consent withdrawal, deletion, recipient details, or an appeal, contact privacy@doserly.com. The app also offers Settings > Privacy export, Settings > Wearables stop-import and imported-history deletion, and Settings > Account > Delete Account. These actions have different effects; see the Privacy Policy and Account and Data Deletion page. A Washington consumer health data request ordinarily receives a response within 45 days, subject to permitted extension.

Lost your authenticator

If you use an authenticator app to sign in and can no longer get a code, tap "Can't access your authenticator?" on the sign-in code screen and enter one of the recovery codes Doserly showed you when you set up the authenticator (Settings > Security > New codes makes a fresh set). Each code works once. Doserly then removes the old authenticator and signs you out on every device; sign in again with your email and password and set up a new authenticator. Changes saved on your phone that had not synced yet stay on the phone for the same account.

If you have lost both the authenticator and every recovery code, email support@doserly.com from the address on your account. We ask questions only the account holder can answer and never accept an email or a password alone. Do not send your password, health records or a code. While you wait, do not sign out, reinstall Doserly or clear its data, so unsynced changes are not lost.

Deleting an account does not cancel Apple or Google subscription billing. Manage the subscription through the store where purchased; store rules and applicable law govern refunds. For a legal notice, contact legal@doserly.com or use the mailing address above.

Doserly support is not an emergency service. Call local emergency services or seek urgent care for a medical emergency; seek urgent veterinary care for an animal emergency.